Shipping Policy
Last Updated: November 2025
Welcome to teewind.com. This Shipping Policy explains how we manage order preparation, shipping timelines, delivery processes, and customer responsibilities when receiving products. This policy applies to all apparel products sold on teewind.com, including hoodies, jeans, T-shirts, and more.
1. Order Fulfillment Process
Teewind prepares and ships orders efficiently through two main stages: Handling Time and Transit Time.
1.1 Handling Time (Order Preparation)
Handling time includes:
-
Order verification
-
Quality inspection
-
Inventory confirmation
-
Secure packaging
-
Carrier pickup preparation
Standard Handling Time: 1–3 Business Days
| Handling Stage | Description | Timeframe |
|---|---|---|
| Order Verification | Confirm order details and availability | Same day or next business day |
| Processing & Packaging | Inspection, folding, packaging, labeling | 1–2 business days |
| Handoff to Carrier | Package transferred to shipping carrier | Same day after handling |
Orders placed on weekends or U.S. federal holidays begin processing on the next business day.
2. Shipping Schedule
-
Shipping Days: Monday – Saturday
-
Order Cutoff Time: 5:00 PM EST
Orders placed before 5:00 PM EST are processed the same business day. Orders placed after this time will begin processing on the next business day.
3. Transit Time (Delivery Time)
Transit time begins once the package has been handed over to the shipping carrier.
| Destination | Estimated Transit Time | Carrier |
|---|---|---|
| All 50 U.S. States | 5–7 Business Days | USPS, UPS, FedEx |
Delivery times are estimates only. Delays caused by weather, peak seasons, or carrier issues are outside of our control.
4. Shipping Costs
| Shipping Type | Cost | Notes |
|---|---|---|
| Standard U.S. Shipping | $6.99 Flat Rate | Applied automatically at checkout |
There are no hidden fees or surcharges.
5. Shipping Methods & Carriers
We ship using reliable carriers selected based on speed and package type:
-
USPS
-
UPS
-
FedEx
Carrier selection is at our discretion to ensure efficient delivery.
6. Order Tracking
Once your order ships, you will receive a confirmation email containing:
-
Tracking number
-
Carrier name
-
Tracking link
-
Estimated delivery date
Tracking updates may take 24–48 hours to appear after label creation.
7. Shipping Coverage
We currently ship to:
-
All 50 U.S. states
-
Washington, D.C.
-
U.S. territories (case-by-case basis)
At this time, international shipping is not available.
8. Delivery Issues & Responsibilities
8.1 Incorrect Address
Customers are responsible for providing accurate shipping information. Teewind is not liable for delays, losses, or returned packages caused by incorrect or incomplete addresses.
8.2 Failed Delivery Attempts
If delivery attempts fail, the carrier may hold or return the package. Additional reshipment fees may apply.
8.3 Lost or Stolen Packages
Once an order is marked “Delivered” by the carrier, teewind.com is not responsible for stolen or misplaced packages. Customers may need to file a claim directly with the carrier.
8.4 Delays Beyond Our Control
We are not responsible for delays caused by:
-
Weather conditions
-
Natural disasters
-
Carrier operational issues
9. Combined Orders & Multiple Shipments
Orders may ship in multiple packages depending on inventory location or packaging requirements. Separate tracking numbers may be provided.
10. Shipping During Peak Seasons
During holidays, promotions, or peak sales periods, handling and transit times may be slightly extended. We recommend ordering early to avoid delays.
11. Damaged Orders During Transit
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
-
Order number
-
Photos of the damaged product
-
Photos of the packaging
We will review and assist according to our Return & Refund Policy.
