Privacy Policy

Last Updated: November 2025

At teewind.com, we value your trust. Protecting your personal information is a responsibility we take seriously, and this Privacy Policy explains how we collect, use, store, and protect the data you share with us when shopping for hoodies, t-shirts, jeans, or any other products on our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website immediately.

This Privacy Policy aligns with our Shipping Policy and Return & Refund Policy to ensure a consistent, transparent, and dependable customer experience.

1. Information We Collect

We collect information to ensure smooth order processing, safe delivery, accurate returns, and personalized customer support.

1.1 Information You Provide Directly

When you place an order or interact with our site, we may collect:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment method details (securely processed by third-party providers)

  • Order information

  • Return requests or customer support communications

1.2 Automatically Collected Information

We may automatically collect:

  • IP address

  • Device type and operating system

  • Browser type

  • Pages visited and time spent on the site

  • Error logs and performance metrics

1.3 Cookies & Tracking Technologies

Cookies help us:

  • Remember cart items

  • Store user preferences

  • Improve website performance

  • Provide analytics and security

2. How We Use Your Information
2.1 Order Processing

We use your information to validate and complete your order, communicate order updates, and ensure on-time shipping in accordance with our Shipping Policy.

2.2 Returns & Refunds

Your information helps us verify 80-day return eligibility, issue free return shipping labels, and process refunds within up to 7 days with no fees.

2.3 Customer Support

We use your information to respond to inquiries, resolve issues, and support your overall shopping experience.

2.4 Website Improvements

Automatically collected data helps us improve website design, speed, usability, and performance.

2.5 Security & Fraud Prevention

We use collected information to verify transactions, prevent fraud, detect abuse, and maintain website security.

3. How We Share Your Information

We do not sell your personal information.

3.1 Service Providers

We may share necessary information with trusted third-party providers, including:

  • Payment processors

  • Shipping carriers

  • Fulfillment partners

  • Customer support platforms

  • Analytics and performance tools

These providers may only use your information to perform services on our behalf.

3.2 Legal Requirements

We may disclose personal information if required to comply with applicable laws, regulations, legal processes, or to protect our legal rights.

3.3 Business Transfers

If Teewind undergoes a business transfer, merger, or ownership change, customer information may be transferred, and the new owner must honor this Privacy Policy.

4. Data Security

We implement industry-standard safeguards to protect your information, including:

  • SSL encryption

  • Secure servers

  • Restricted employee access

  • Fraud monitoring and detection systems

  • Encrypted payment processing handled by third-party providers

5. Data Retention

We retain personal information only for as long as necessary to:

  • Complete orders and returns

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

Data is securely deleted or anonymized once no longer required.

6. Your Rights & Choices

You may request:

  • Access to your personal data

  • Corrections to inaccurate data

  • Deletion of personal information

  • Opt-out of marketing communications

  • Limits on certain data uses

To submit a request, contact us at: support@teewind.com

7. Managing Cookies

You may accept, reject, or remove cookies through your browser settings. Disabling cookies may impact website functionality, including cart and checkout features.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

9. External Links

Our website may contain links to third-party websites. Teewind is not responsible for the privacy practices or content of external sites.

10. Consistency With Other Policies

This Privacy Policy aligns with our:

  • Shipping Policy

  • Return & Refund Policy

  • Terms of Service

  • Cancellation Policy

  • Payment Methods Policy

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes take effect immediately upon being posted on our website.

12. Contact Information

For privacy-related questions or requests, contact us:
Owner: Cade Alexie
Legal Business Entity: Teewind Sole Proprietor
Business Address: 5140 Jackson St, Lafitte, LA 70067, United States
Email: support@teewind.com
Phone: +1 (803) 616-1377
Website: https://teewind.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Countries Served: United States, Canada, United Kingdom